Privacy

All communication, information, documentation, or creations between clients and Yokālloy are confidential and protected. The only information to be published is published per the client’s permission. All products and services provided by Yokālloy are copyright-protected. Once owned and published by the client, creation credit to Yokālloy has to be visible to the public unless other terms have been agreed upon. All content created by and for Yokālloy is copyright-protected and, therefore, requires my permission to be used under reference.

Security

I use reputable software known for its high security and freedom to design and connect internally or externally. Each software has everything I need to meet the client’s needs. I work with a wide range of software tools such as Squarespace, Acuity Scheduling, Squareup payment system, Wise Signature, Google Workspace, Microsoft Office, Adobe Express, Appypie Appmakr, Synthesia AI videos, Jitter, and Norton and many others to create and design our clients’ unique digital products safely. I know these are reputable software because I conducted research and have used them since 2023 to power Yokālloy.

Payment & Refund Policy

A 50% non-refundable deposit is required to initiate work after consultation and before beginning any project. The remaining 50% is due upon project completion and before the final delivery of documents or publishing of any web content.

Drafts or previews may be shared with watermarks or restricted access until the final balance is received.

Due to the nature of custom work, all payments are final and non-refundable once work has begun. However, I am committed to ensuring your satisfaction and will provide reasonable revisions as outlined in your service agreement.

Recurring Monthly Payment Policy

For ongoing content maintenance and management services, payment is billed monthly, with each client’s billing cycle based on the start date of our agreement. For example, if we agree to begin services on the 15th, your invoice will be due on the 15th of each month moving forward.

You will receive a reminder one week prior to your due date. Services for the upcoming month will only begin once payment has been received. Because time is reserved in advance for each client’s needs, monthly payments are non-refundable once work has commenced.

This monthly support is flexible and commitment-free. You may cancel your membership anytime without any cancellation fees or penalties. If you’d like to pause services instead of ending them, you may also choose to freeze your membership until you need my services.

My Commitment To Ethical Practice

As a consultant, I prioritize transparency, integrity, and accountability in every engagement. Ethical conduct is not just a best practice; it is the foundation of long-term, trust-based partnerships with individuals and organizations. I uphold high fairness, honesty, and respect standards, guided by a strong professional code and an ongoing commitment to ethical growth.

I have developed the tools to navigate complex decisions, maintain confidentiality, and approach challenges with clarity and care through certified training programs and ethics-focused workshops. Whether advising on strategy or delivering services, I ensure that every step of the process aligns with ethical principles supporting client success and shared responsibility.

Cultural Competence

As a consultant, I approach every project believing that cultural competence is essential to meaningful and impactful work. I recognize and value each client’s unique background, perspective, and lived experience.

Paired with inclusive practices, cultural competence strengthens communication, deepens collaboration, and drives innovation, empathy, and more effective outcomes.

My commitment to these principles is reflected in how I build relationships, design strategies, and deliver services with respect, care, and a genuine desire to see every individual and organization thrive.